Podcast

Are You Properly Covered? The Truth About Aviation Insurance

Are You Properly Covered? The Truth About Aviation Insurance

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Inside Aviation Insurance: Real Talk with Alejandro Galioto & Caroline Novak

✈️ Welcome back to the LD Aviation Podcast, where we go behind the scenes of business aviation. In this episode, host Lindsay Dyer is joined by Alejandro Galioto and Caroline Novak, two customer service pros from the aviation insurance world, to explore what it really takes to protect high-value aircraft — and serve the high-stakes clients who fly them. Whether you manage a 135 charter operation or run a Part 91 flight department, you’ll walk away with real strategies for:💡 What You’ll Learn: The #1 mistake jet owners make when buying insurance, why “Trust through Transparency” is the new rule of customer service, what it’s like saying “No” to billionaires — and earning their respect, how underwriters decide whether YOU are a risk, how brokers really advocate on your behalf, the rise of AI and why it won’t replace good humans (yet), soft market vs hard market: Why 2024 rates are dropping, tips for managing last-minute renewals like a pro.

🛩️ This episode is all about relationships, strategy, and flying smarter — with the insurance pros who’ve seen it all.

Major Themes & Concepts

  • The Power of Transparency in Customer Relationships

Building trust through open communication and honesty with high-value clients.

  • Navigating Risk in Aviation Insurance

How underwriters assess risks and what it means for jet owners and operators.

  • Adapting to Market Trends

Understanding the shift from hard to soft markets and how it impacts insurance rates for 2024.

  • Technology’s Role in Aviation Insurance

The rise of AI in the insurance industry and its current limitations.

  • Strategies for Last-Minute Renewals

Tips and tactics for managing renewals efficiently, even under tight deadlines.

  • Saying ‘No’ with Respect

The art of handling billionaire clients by setting boundaries while maintaining respect and authority.

  • Advocacy in Aviation Insurance

How brokers champion their clients’ interests and secure the best outcomes in challenging situations.

Chapter Breakdown

00:00 – Intro: Welcome to LD Aviation 

01:12 – Meet Alejandro & Caroline 

03:30 – From Law to Aviation: Caroline’s Story 

06:15 – Alejandro’s Wild Journey: Flight Instructor to Broker 

09:00 – First Client Experiences That Changed Everything 

12:30 – Saying “No” to Billionaires (and Earning Their Respect) 

16:00 – What World-Class Customer Service Actually Looks Like 

19:45 – Behind-the-Scenes of Insurance Decision-Making 

23:30 – Why Good Notes & Empathy Matter More Than Tech 

26:00 – How Brokers Really Advocate to Underwriters 

30:00 – Risk Management Tips That Save Clients Millions 

33:00 – Aviation’s “Soft Market” — and Why It Won’t Last 

36:30 – The Real Role of a Broker vs Direct Insurance 

40:00 – What Tools Actually Help (Spoiler: It’s People > Apps) 

44:00 – Remote Work, East-West Coverage & Client Trust 

47:00 – Hiring for Attitude Over Experience 

50:30 – Leveling Up as a Boutique Firm in a Big Industry 

53:00 – Mental Reset: How to Handle 24-7 Client Pressure 

56:00 – Can AI Replace Insurance Brokers? Not Yet. 

58:00 – Aviation’s Future: VTOLs, Modernized TSA & More 

01:01:00 – Final Reflections: Long-Term Relationships Win

Guest Info:

Host Information:

Production, Distribution, and Marketing

For inquiries about sponsoring the podcast, email jeanette@ldaviation.net